I can't recieve emails on my EH Email! How can I fix this?
Posted by Adam G., Last modified by Adam G. on 12 January 2019 08:29 PM
If you attempt to send an email to an email hosted on EH, and you get a response with an error:
550 Please turn on SMTP Authentication in your mail client. <domain information> is not permitted to relay through this server without authentication. 
you have misconfigured email routing in cPanel.

To fix this, follow these steps:
  1. Login to cPanel
  2. From the cPanel homepage, select "Email Routing".
  3. Select the domain you are attempting to send mail to in the list (for this example, I will be using
  4. Check the mail routing option that is currently selected. If it says "Remote", likely that is the cause of your problem. Select "Local Mail Exchanger" and press "Change" at the bottom.
  5. That's it! The problem should now be resolved, and you should be able to receive mail on an email address hosted on EH!

Like always, if you have any problems, please feel free to reach out to support.
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